Refund and Returns Policy

Effective Date: [Insert Date]

At SKE Crystal Nic Salts Refund and Returns Policy, we strive to ensure you are completely satisfied with your purchase. If you’re unhappy with an order, this Refund and Returns Policy provides guidance on returns and refunds to address your concerns promptly.

1. Eligibility for Refund and Returns Policy

You may return items under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 14 days of receiving your order.
  • A proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

While we aim to accommodate most return requests, some items are exempt, including:

  • Products that have been opened or used.
  • Perishable goods or items with a short shelf life.
  • Custom or personalized orders.
  • Sale items, unless they are defective.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us First: Reach out to our customer support team at [Insert Email Address] or call [Insert Phone Number]. Provide your order number and explain the reason for the return.
  2. Receive Return Instructions: Our team will review your request and share the steps to complete the return.
  3. Send the Item Back: Ship the item to the address provided by our team. Please note, customers cover return shipping costs unless the product is defective or incorrect.

4. Refund and Returns Policy

After receiving your return, we inspect the item to confirm eligibility. If approved, we process your refund and notify you. Refunds are issued to your original payment method within 5–10 business days. Please keep in mind that shipping fees are non-refundable unless the return was due to an error on our part, such as sending a defective or incorrect item.

5. Exchanges

If you received a damaged or faulty product, we will replace it free of charge. Contact us within 14 days of delivery to arrange an exchange.

6. Late or Missing Refunds

If your refund hasn’t appeared after 10 business days, take these steps:

  • Check your bank account or payment provider for pending transactions.
  • Contact your payment provider, as processing times may vary.
  • Still have an issue? Reach out to us, and we will assist you immediately.

7. Customer Support

Our team is here to help with any questions or concerns. Contact us at:

  • 📧 Email: [Insert Email Address]
  • 📞 Phone: [Insert Phone Number]

8. Updates to This Policy

We may update this policy periodically to reflect changes in our processes or legal requirements. Please check this page for updates with revised effective dates.

Thank you for choosing SKE Crystal Nic Salts. Your satisfaction matters, and we are here to ensure your experience is positive and stress-free.